Privacy Policy
This Privacy Policy explains how Lunker Lane (“Lunker Lane,” “we,” “us,” “our”) collects, uses, shares, and protects your information when you visit our website, place an order, or contact us. By using our services, you agree to the practices described here.
Who we are & how to contact us
Email: prestonfinn8367519@gmail.com
Phone/WhatsApp: +61 422 604 357
If you have questions or requests about this policy or your data, contact us anytime.
Information we collect
Information you provide
Name, email, phone number, shipping/billing address, order details, messages you send us, product reviews, and preferences (e.g., species/technique interests).
Information collected automatically
Device and session data (IP address, browser type, operating system), pages viewed, time on page, referring pages/links, and general location derived from IP. We may use cookies, pixels, or similar technologies for essential site functions, analytics, and optional personalization.
Payments
We use third-party payment processors. We do not store full card numbers or CVV; those details are handled securely by the processor.
How we use your information
To process and deliver orders, provide customer support, and manage returns/warranty.
To operate, secure, and improve our website and services (including troubleshooting, analytics, and fraud prevention).
To personalize your experience (e.g., save cart, remember preferences).
To send transactional emails (order confirmations, shipping updates) and, with your consent where required, marketing communications you can opt out of anytime.
To comply with legal obligations (tax, accounting, regulatory requirements).
Legal bases (EU/UK visitors)
Where GDPR/UK GDPR applies, we process your data based on: performance of a contract (fulfilling your order), legitimate interests (site security, fraud prevention, service improvement), legal obligations, and consent (for certain marketing/cookies).
Sharing your information
Service providers and partners
Trusted vendors who help us run our business (ecommerce platform/hosting, payment processing, fraud prevention, shipping carriers, email and analytics tools). They only use your data to perform services for us and must protect it.
Legal and safety
We may disclose information if required by law or to protect our rights, users, or the public.
Business changes
If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
We do not sell your personal information.
International transfers
Your data may be processed outside your country (including outside Australia, the EU, or the UK). When we transfer data internationally, we use legally appropriate safeguards (such as contractual protections) where required.
Data retention
We keep personal information only as long as necessary for the purposes described above. Order records are typically retained for at least seven years to meet tax and accounting obligations. When we no longer need data, we delete or de-identify it.
Your choices & rights
Access and correction
You can request a copy of your personal information and ask us to correct inaccuracies.
Deletion and restriction
You can ask us to delete your personal information or restrict certain processing, subject to legal requirements.
Marketing preferences
You can unsubscribe from marketing emails at any time via the link in our emails or by contacting us.
Cookies
Most browsers let you control cookies. Disabling certain cookies may affect site functionality (e.g., cart, checkout).
EU/UK residents
You may have additional rights (data portability, objection to processing, lodge a complaint with a supervisory authority).
Australia
You can request access/correction under the Australian Privacy Principles. If you’re not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
California (CCPA/CPRA)
California residents may have rights to know, access, delete, correct, and opt out of certain data sharing. To exercise any rights, contact us using the details above.
We will verify your identity before acting on rights requests.
Security
We use administrative, technical, and physical safeguards designed to protect personal information (e.g., encryption in transit, access controls). No method of transmission or storage is 100% secure; we work to continually improve our safeguards.
Children’s privacy
Our site is not directed to children, and we do not knowingly collect personal information from children where parental consent is required by law. If you believe a child has provided us information, contact us and we’ll take appropriate steps.
User-generated content
If you submit reviews, photos, or other content, that information may be visible to others. Please avoid sharing sensitive personal information in public content.
Third-party sites and services
Our website may link to third-party sites or integrate third-party tools. Their privacy practices are governed by their own policies; we are not responsible for those practices.
Do Not Track
Some browsers offer a “Do Not Track” signal. Because there is no common standard, we do not currently respond to DNT signals. You can manage cookies and advertising preferences through your browser and applicable platform settings.
Changes to this policy
We may update this Privacy Policy from time to time. If we make material changes, we’ll post the updated version with a new effective date. Your continued use of our services after changes take effect means you accept the revised policy.
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Need help or want to make a request?
Email: prestonfinn8367519@gmail.com | Phone/WhatsApp: +61 422 604 357