Return & Refund Policy — Lunker Lane

We want you to love your gear. If something isn’t right, this page explains how returns, exchanges, and refunds work at Lunker Lane.

Return window & eligibility

Most new, unused items in original packaging can be returned within 30 days of delivery with proof of purchase. Items must be clean, unrigged, and in resalable condition with all parts, tags, and manuals included.

What can’t be returned

Final-sale or clearance items
Gift cards and downloadable content
Used or damaged items due to wear and tear or misuse
Customised items (for example: reels pre-spooled at your request, line cut to length)
Consumables opened/used (baits, scents, fluids)
Apparel that has been worn or washed

If your order arrives damaged or incorrect

Contact us within 7 days of delivery with your order number and clear photos of the product and packaging. Do not use the item. We’ll arrange a replacement, exchange, or refund.

How to start a return

Email prestonfinn8367519@gmail.com with your order number, the item(s) you’re returning, and the reason. We’ll reply with return instructions and the return address. Use a trackable service and pack items securely. Unless we made a mistake or the item is defective, return shipping is your responsibility.

Exchanges

The fastest way is to place a new order for the item you want and return the original for a refund. If you prefer a direct exchange, tell us and we’ll do our best to help based on stock availability.

Refunds

After your return is received and inspected, we’ll notify you of approval. Approved refunds are issued to your original payment method, typically within 3–5 business days; your bank or card issuer may take an additional 3–10 business days to post the credit. Shipping charges, duties, and taxes paid are non-refundable. If an order shipped for free and you return it in full, we may deduct the original outbound shipping cost where permitted by law.

International returns

Mark the parcel as “Returned Goods.” Return shipping, customs declarations, and any import fees are your responsibility. We cannot refund duties or taxes collected by your local authorities.

Lost, refused, or undeliverable parcels

If a parcel is returned to us due to refusal of customs fees, incorrect address, or repeated delivery attempts, we can refund the product price once it arrives back, less any shipping and carrier return costs, where permitted.

Warranty support

Many products carry a manufacturer warranty. If a defect appears after use under normal conditions, contact us with photos/video and your proof of purchase. We’ll help facilitate a quick resolution with the manufacturer.

Condition assessments

Returns that arrive used, incomplete, or damaged in transit may be declined or issued a partial refund at our discretion. Keep original packaging when possible and pad fragile items well.

How to reach us

Email: prestonfinn8367519@gmail.com
Phone/WhatsApp: +61 422 604 357
Support hours: Monday–Friday, 9:00–17:00 (Sydney time)

We’re here to help you get back on the water with confidence