Shipping Policy — Lunker Lane

This page explains how we process, ship, and deliver your orders.

Processing times

Orders are usually packed within 1–2 business days. During peak periods, product launches, or holidays, handling may take a little longer. Pre-orders and backorders ship as soon as stock arrives; we’ll email updates if dates change.

Shipping methods & carriers

We partner with trusted carriers such as Australia Post, StarTrack, CouriersPlease, Aramex, DHL, and other network partners. The carrier is selected automatically at dispatch for the best speed and reliability to your address.

Delivery estimates

Australia: typically 2–8 business days after dispatch, depending on your location.
International: usually 7–14 business days after dispatch, depending on destination and customs processing.
Remote or regional areas can take longer. Delivery timeframes are estimates and not guarantees.

Tracking your order

You’ll receive a shipping confirmation email with a tracking link once your parcel leaves our warehouse. Tracking may take 24–48 hours to update after the first scan.

Shipping costs

Rates are calculated at checkout based on weight, dimensions, destination, and selected service. Any available upgrades (express, signature on delivery) will be shown before you pay.

Duties, taxes, and import fees

International orders may incur duties, VAT, or import fees charged by local authorities. These charges are the customer’s responsibility and are not included in our prices or shipping rates.

Address accuracy & changes

Please ensure your shipping address is complete and correct. If you need to change it, contact us immediately—changes are only possible before dispatch. Parcels returned due to incorrect or incomplete addresses may be refunded less shipping and carrier return costs where permitted by law.

Delivery issues

If tracking shows “delivered” but you can’t locate the parcel, check with household members, building management, neighbors, and any parcel lockers. If still missing after 24 hours, contact us and we’ll open an investigation with the carrier. Claims for items damaged in transit must be reported within 7 days of delivery with photos of the packaging and item.

Split shipments

To get part of your order to you faster, items may ship separately at no extra cost. You’ll receive a tracking link for each parcel.

P.O. boxes, lockers, and signatures

We can ship to Australian PO Boxes and parcel lockers via eligible services. Signature on delivery may be required for high-value orders or selected at checkout when available.

Undeliverable, refused, or uncollected parcels

If a parcel is returned to us due to refusal of customs fees, repeated delivery attempts, or non-collection, we can refund the item price once it arrives back, less original shipping and any carrier return charges where permitted.

Restricted items

Certain items (e.g., aerosols, lithium batteries, hazardous goods) may have service or destination restrictions. If an item in your order cannot be shipped to your address, we’ll contact you with options.

Holidays & force majeure

Severe weather, carrier network disruptions, customs delays, or public holidays can extend delivery times. We’ll monitor and communicate updates whenever possible.

Questions or help

Email: prestonfinn8367519@gmail.com
Phone/WhatsApp: +61 422 604 357
Support hours: Monday–Friday, 9:00–17:00 (Sydney time)

We’re here to get your gear to you quickly and safely